We’ve passed our ISO 9001 annual audit with flying colours


We’re delighted to have proven our commitment to quality by passing our annual ISO 9001 audit!

We received ISO 9001 accreditation in 2017, demonstrating our clear focus on quality processes and service to our customers… and just last week, we showed that everything was still exactly as it should be by passing the annual external audit with flying colours!

ISO 9001 is an internationally recognised standard held by over a million companies worldwide and is awarded only where companies can demonstrate that their products or services are developed with the highest focus on quality assurance. Processes must be documented and continually reviewed and improved; team members must have the right skills for their roles and receive regular training; the management team must show a sustained focus on quality and customer service and the company must prove compliance with the regulatory and legal requirements of their industry.

Lizzie Nayman, Deputy MD, commented; “Passing our annual ISO inspection shows that we have a continual commitment to quality. We spend a lot of time ensuring that the team have a consistent approach to how they develop projects, using the same processes and templates rather than everyone doing things in their own way. The ISO standard also focuses on how we manage the company, particularly looking at how we recruit and look after our team members and how we communicate. I’m very impressed with the team.”

To learn more about our approach to optimising healthcare engagement that truly shifts behaviour, please email Chris Edmonds (chris@thinkemotive.com) or call +44 (0) 207 148 0408.

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